Updated 1/1/2023 - ALERT CLOSED
Petzl have received reports from users experiencing rope slippage while using the ZIGZAG®, ZIGZAG® PLUS and ZILLON. Following these reports, they have identified two defects causing the slippage. Petzl, therefore, ask users to do a manual inspection and a function test of your product to detect any possible slippage. In case your product slips, we are providing details on the New Zealand after-sales returns service.
Customer returns alerted us to slippage with new or slightly used ZIGZAG / ZIGZAG PLUS / ZILLON products. Following our technical investigations, we were able to identify the causes of the slippage. They related to a variance in our production process, resulting in two types of defects in the release levers on ZIGZAG, ZIGZAG PLUS and ZILLON:
This production variance causes premature wear on the release levers, resulting in slippage that can be observed after a few months of use, or even on new products.
Petzl has advised three actions:
NOTE: Devices must fail the (1) inspection and (2) function test detailed in this notice. Devices will not be replaced if slipping occurs due to excessive wear and tear from use.
When hanging from the ZIGZAG in double mode, there should be no slippage. Verify that pressure on the release lever allows smooth and controlled sliding of the rope.
If the results of these test are not satisfactory, immediately stop using your product and return your product by contacting using the relevant method, if the devices passes the tests there is no need to return and it can be continued to be used.
If you have any doubt about the results of these tests, contact us by lodging a Support Request. These inspection points are in no way a substitute for a complete PPE inspection of your product following the procedure available on www.petzl.com.
As mentioned this Inspection Request is for the below products with serial numbers in the range 18L 0000000 000 and 21G 0000000 000.
Please click here to download this Alert Information for 🇳🇿 end users.
NOTE: In order to return the Zig Zag it must fail the (1) inspection and (2) function test detailed in this notice. Devices will not be replaced if slipping occurs due to excessive wear and tear from use.
New Zealand retailers/stores are required to log a Product Return Request on our B2B page here
New Zealand end users have two options:
For an Exchange (around late November 2021 onwards) visit petzl.co.nz and lodge a request
For a Refund of Purchase Price please return the product to:
** Due to COVID19 Restrictions, returns cannot be accepted in person at the Spelean office. All returns must be made via the specified Petzl returns process and have a Return Authority Number included. **
1 Purchased from a store physically located in New Zealand. If your product was purchased overseas (grey import) then you will need to contact our Support Team for more information.
This is a limited time exchange offer, If your product’s serial number is between 18L 0000000 000 and 21G 0000000 000 and slips when tested as requested in our information, devices worn by excessive use will not be replaced. You have until December 31, 2022 to return your product.